Troubleshooting and Gotchas
If you have more than 1 battery, try to connect to them individually. If you cannot connect to any battery it is likely a computer problem. Review steps below.
Check for the latest version of Battery Firmware here:
Ensure you have the latest version of Dashboard installed and that you can connect to the battery.
NOTE: The battery will reject a firmware update if there is current flowing in or out of the battery. Ensure that there is no charge or discharge current, or disconnect the battery cables to be certain.
*If the file name doesn't follow this formatting (DYYYY_MM) or the dates are in the future or far past, follow the update your system time video.
Watch the video for simple instructions.
*Ticket name and description only required if you have been provided one from our customer service team for a previous firmware service request.