Troubleshooting and Gotchas
If you have more than 1 battery, try to connect to them individually. If you cannot connect to any battery it is likely a computer problem. Review steps below.
Check for the latest version of Battery Firmware here:
Ensure you have the latest version of Dashboard installed and that you can connect to the battery.
NOTE: The battery will reject a firmware update if there is current flowing in or out of the battery. Ensure that there is no charge or discharge current, or disconnect the battery cables to be certain.
Troubleshooting
*If the file name doesn't follow this formatting (DYYYY_MM) or the dates are in the future or far past, follow the update your system time video.
Watch the video for simple instructions.
*Ticket name and description only required if you have been provided one from our customer service team for a previous firmware service request.